Amzy Privacy Policy
Last Updated: February 2, 2026
Amzy values your privacy and is committed to protecting your personal information. This Privacy Policy explains how Amzy ("Amzy," "we," "our," or "us") collects, uses, stores, and shares information when you use our websites, applications, and related services (collectively, the "Amzy Platform").
This Privacy Policy is written to comply with applicable privacy laws and A2P 10DLC carrier requirements, including transparency around SMS messaging and mobile information usage.
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1. Scope of This Privacy Policy
This Privacy Policy applies to all users of the Amzy Platform, including customers ("Customers"), service providers performing junk removal services ("Haulers"), and dispatch or coordination professionals ("Dispatchers").
By using the Amzy Platform, you agree to the collection and use of information as described in this Privacy Policy.
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2. Information We Collect
A. Information You Provide to Us
Account Registration Information When you create an Amzy account, we may collect your name, email address, phone number, and account credentials.
Profile Information You may choose to provide additional information such as a profile photo, business details, or service preferences. Providing this information is optional.
Payment Information Payments are processed by third-party payment processors. Amzy does not store full credit card numbers.
Communications If you contact Amzy support, we may collect information you provide such as your name, contact details, and the contents of your message.
Service Provider Information Haulers and Dispatchers may be required to provide additional information including identification documents, vehicle details, insurance, and licensing information, as required to provide services.
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B. Information Collected Automatically
Location Information Location data is collected to match Customers with nearby Haulers, coordinate services, calculate pricing, and ensure service completion.
Device and Usage Information We may collect IP address, device type, operating system, browser type, and usage activity to improve platform functionality and security.
Call and Text Metadata We may collect metadata related to calls or SMS messages sent through the Amzy Platform, such as date, time, and delivery status. Message content is used only for service-related communication and support.
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3. Mobile Information & SMS Messaging (A2P 10DLC Compliance)
We collect mobile phone numbers only when voluntarily provided by users during account registration, service booking, or job coordination.
Mobile phone numbers are used solely for:
Appointment confirmations Service reminders Technician or Hauler arrival notifications Job status updates Account-related or operational communications
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Message frequency may vary. Message and data rates may apply.
Users may opt out of SMS messages at any time by replying STOP, request assistance by replying HELP, or re-enable messaging by replying START.
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4. How We Use Your Information
We use collected information to:
Provide and operate the Amzy Platform Schedule and fulfill junk removal services Communicate service-related updates Provide customer support Improve platform performance and security Prevent fraud and abuse Comply with legal obligations
Amzy does not use SMS messaging for unsolicited marketing.
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5. How We Share Information
A. Sharing Between Users
To complete services, limited information such as name, service location, and job details may be shared between Customers, Haulers, and Dispatchers involved in a job.
B. Service Providers
We may share information with trusted service providers (e.g., payment processors, background check providers, SMS delivery platforms) only to perform services on our behalf.
C. No Mobile Data Sharing for Marketing
We do not sell, rent, or share mobile phone numbers, SMS consent, or messaging data with third parties or affiliates for marketing or promotional purposes.
D. Legal and Safety Reasons
We may disclose information if required by law, legal process, or to protect the rights, safety, or property of Amzy, our users, or the public.
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6. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
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7. Your Choices and Rights
Email Communications You may unsubscribe from non-essential emails at any time.
SMS Messages You may opt out of SMS messages by replying STOP. Opting out of service-related SMS may impact your ability to receive updates.
Account Information You may review, update, or request deletion of your account information by contacting Amzy support.
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8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.
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9. Children’s Privacy
Amzy does not knowingly collect personal information from individuals under the age of 16.
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10. Third-Party Links
The Amzy Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
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12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through our Help Center or at: contact@amzy.me
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A2P 10DLC Compliance Notice: This Privacy Policy explicitly complies with carrier requirements regarding SMS messaging and mobile information usage.